Vovo Rider Privacy Policy
Last updated: May 13, 2026
This policy explains how Vovo collects, uses, stores, and protects personal information for rider accounts when using the Vovo Rider app and related services.
Information We Collect
- Account details such as name, phone number, profile information, and identifiers.
- Ride activity such as bookings, trip history, pickup/drop details, timestamps, and support requests.
- Payment and transaction context required to process fares, refunds, and billing records.
- Device/app diagnostics such as app version, crash/performance signals, and security logs.
- Location information (precise and approximate) while using core ride features.
How We Use Information
- Provide ride booking, matching, routing, and trip progress features.
- Improve service reliability, safety operations, and fraud-prevention controls.
- Process payments, adjustments, and customer support workflows.
- Send essential service communications related to rides and account activity.
- Comply with legal, regulatory, and audit obligations.
Sharing of Information
- Drivers receive operationally necessary details to complete rides.
- Authorized service providers (for hosting, mapping, communications, support, and payments) may process data on our behalf under safeguards.
- Regulators, law enforcement, or courts may receive data where legally required.
Data Retention
We retain data only as long as needed for service operations, safety and fraud controls, dispute handling, payments, and legal compliance. Retention may vary by data category and law.
Your Choices and Controls
- You can review and update profile details from app settings.
- You can manage location permission from device settings, though some ride features may be limited if disabled.
- You may request account deletion through the in-app delete account flow.
Contact
For privacy questions or requests, use the in-app Help/Support section from the rider app.